Effective Date: Dec 13, 2020
At E-Tax Pros, we value the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard our personal data when you visit our website www.etaxpros.com and use our income tax preparation services. By using our website and services, you consent to the practices described in this Privacy Policy.1. Information We Collect We collect information from you when you visit our website, fill out forms, or engage with our services. The types of information we may collect include:
a. Personal Information:
• Name
• Address
• Email address
• Phone number
• Social Security Number (SSN) or Taxpayer
Identification Number (TIN)
• Date of birth
• Employment and income details
• Tax return information
• Banking information (for refund direct deposit purposes)
b. Usage Data:
• IP address
• Browser type and version
• Device type
• Time and date of your visit
• Pages viewed on our site
• Referring to website or source
c. Payment Information: If you make a payment for our services, payment details such as credit card number, billing address, and other necessary data may be collected via secure third-party payment processors.
2. How We Use Your Information We use the information we collect for the following purposes:
• To provide you with income tax preparation and related services.
• To process payments for services rendered.
• To communicate with you, respond to your inquiries, and send service-related updates.
• To send marketing communications
• To improve and optimize our website, services, and customer experience.
• To comply with legal obligations, such as tax laws and regulations.
3. How We Share Your Information We may share your personal information with third parties under the following circumstances:
• Service Providers: We may share your information with trusted third-party vendors or contractors who help us provide services (e.g., payment processing, cloud storage, email communications). These third parties are required to protect your data and only use it for purposes related to our services.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., to respond to subpoenas, court orders, or law enforcement requests).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, or alteration. We use industry-standard encryption technologies (e.g., SSL/TLS encryption) to protect sensitive data during transmission. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. When no longer needed, your data will be securely deleted or anonymized.
6. Your Rights and Choices Depending on your location, you may have the following rights regarding your personal data:
• Access: You may request access to the personal information we hold about you.
• Correction: You can update or correct any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal data, subject to certain exceptions (e.g., if we are required to retain it for legal reasons).
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or contacting us directly.
If you wish to exercise any of these rights, please contact us at hello@etaxpros.com.
7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us analyze web traffic, customize content, and provide better user experience. You can control cookies through your browser settings.
8. Children’s Privacy Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete that information.
9. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
10. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will post the revised Privacy Policy on this page with the updated effective date. We encourage you to review this policy periodically.
12. SMS Consent If you provide your phone number for SMS communication, your consent will not be shared with third parties for marketing purposes. Any phone numbers collected for SMS consent will solely be used for the intended communication and will not be disclosed to other companies.
13. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
E-Tax Pros Email: info@etaxpros.com
Phone: (972) 942-9340
Address: 12708 Montana Ave Ste A16 El Paso TX 79938
Headquarters Address: 12222 Merit Drive, 130 Dallas TX 75251-2217
SMS Terms & Conditions
The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy. The document must include the following:
SMS Terms & Conditions
1- SMS Consent Communication:The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.
"3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential Fees for SMS Messaging:Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:You may opt-in to receive SMS messages from [Company Name] in the following ways:Verbally, during a conversation
By submitting an online form
By filling out a paper form
6- Opt-Out Method:You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)Additional Options:If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
2. Privacy Policy
The privacy policy's sharing section must explicitly state: "SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."Best Regards,
TCR ||Ring Central
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